Customer service is our satisfaction pledge to you! Your satisfaction is our #1 priority. If for any reason, you are not satisfied with your purchase, we will gladly remedy the situation subject to the following conditions:
Making a Return with a receipt
All returns must be accompanied by a receipt and be in new/unused condition. Merchandise returned within 30 days of purchase will be returned as follows:
Cash purchases under $50 will be
refunded with cash. Personal check purchases will be refunded by a company check issued by
Litehouse Pools & Spas corporate office
fourteen (14) days from the check date. Cash and personal check purchases over $50 will be refunded by a company check issued by Litehouse Pools & Spas corporate office. Credit and debit card purchases may be
credited to the original card and card owner only.In-store merchandise credits may be
issued at the company’s option.Merchandise returned after 30 days with receipt may be issued an in-store merchandise credit only.
Making a Return without a Reciept
Litehouse Pools & Spas merchandise returned without a receipt may be issued an in-store merchandise credit. The credit will be issued for the lowest sale price on the returned item over the past 12 months.
Defective Merchandise
A receipt must accompany defective
merchandise in order to obtain an
exchange or refund.Litehouse Pools & Spas honors all
applicable warranties from the original date
of purchase.Replacement items/parts maintain the warranty
from the original date of purchase.
