How to Order from Litehouse
You can order from Litehouse in any of the following ways:
- Using our online store 24 hours a day, 7 days a week
- Questions? Call us toll-free at 1-800-378-5065 weekdays, 9 AM – 5 PM
PROCESSING AND DELIVERY INFORMATION
Most orders ship via UPS Ground®. Normal delivery times are between 2-8 business days. Items requiring oversized or overweight shipping may extend delivery times by one or two days. Delivery is curbside only. Orders may arrive in multiple packages and on separate days depending on type of and volume of product ordered. Order tracking information can be found in the “Order Status / Tracking” section of this site. Litehouse is not shipping orders outside the 48 contiguous states at the present time. We are unable to ship orders to PO and APO boxes.
SHIPPING METHODS AND COSTS
48 Contiguous United States Ground (normally 2 - 8 business days). You can expect your order to arrive within 2-8 business days. Business days are Monday-Friday, excluding U.S. major holidays. At this time, litehouse.com does not offer any expedited shipping options. Shipping is free on all orders; we charge a small handling fee. Handling fees for orders placed on this site are based on the dollar value of the total order. Handling Fees are as follows:
- $10.99 for orders $25 and under.
- $12.99 for orders over $25 to $100.
- $14.99 for orders $100 and up.
Items ordered together may be shipped separately, but only one handling fee will be charged per order. Delivery of all oversize items is curbside only. Someone must be home to sign for the delivery.
Outside of the 48 Contiguous United States
At this time, litehouse.com does not ship goods to Alaska, Hawaii or any foreign country.
BUY ONLINE, IN-STORE PICKUP SERVICES
Most orders will be ready for pick up within four hours of the time the order was placed online. Specific items may take slightly longer due to inventory and/or availability. You will need to bring the following to the store:
- A government-issued photo ID
- The Credit Card used to make the purchase
SHIPPING RULES AND RESTRICTIONS
Allow 1 - 3 Business Days for your Order to Ship. Orders are shipped on business days only. Business days are Monday-Friday, excluding major holidays within the United States. Please e-mail us at CustomerService@Litehouse.com, if you have any questions.
METHOD OF PAYMENT
Litehouse offers its customers convenient payment options. Visa, MasterCard, American Express and Discover are accepted forms of payment via the web store. If you do not wish to pay via the secure web store, you may send a check or money order to the following address along with your order:
Litehouse Products, Inc.
Attn: Web Orders
11052 Pearl Rd.
Strongsville, Ohio 44136
Shipments using a Money Order or a personal check will be delayed for an additional 5 days to allow the payment to clear.
If you are not completely satisfied with your order, you may return it. The following terms and conditions apply:
- All requests to return an item must be made within 14 days of receipt of your order. All return requests must be made by e-mailing CustomerService@Litehouse.com
- All products must be returned in new condition in the original packaging.
- Certain products are not returnable. Please contact us for details.
- A 15% re-stocking fee applies to all returns.
- We are unable to credit you for shipping or handling charges.
- Ship the item(s) to the following address:
Litehouse Products, Inc.
Attn: Return Department
11052 Pearl Road
Strongsville, Ohio 44136
Note, we recommend using a carrier that will provide a tracking number for the shipment. Returns without an RMA or orders you refuse at the time of delivery will result in your credit being delayed or denied.
CHRISTMAS RETURN POLICY
ALL returns must be accompanied by the original register receipt and must be in the original packaging.
• Trees may NOT be returned after 7 DAYS (ask about our exchange policy).
• NO RETURNS on any Christmas merchandise will be accepted after December 16th.
• All display merchandise and trees are sold AS IS and MAY NOT BE RETURNED.
LOST OR DAMAGED ORDERS
Occasionally orders can be damaged or lost in transit. If your order is lost or damaged please notify a Customer Service Specialist at CustomerService@Litehouse.com.
Do not refuse a shipment delivery. For us to issue a refund or replace damaged orders, you must be in possession of the original order. Refused orders will automatically be charged a 15% re-stocking fee.
If a typographical error occurs on an item purchased that affects the selling price, we reserve the right to correct it to the current selling price.
Please confirm items and quantities before finalizing your order. Orders can not be canceled or modified after they are placed. Please refer to our returns instructions for directions on how to proceed if you need to return an item.
Back orders will automatically be shipped when the product is back in stock unless otherwise canceled by the customer.
We assume no liability for the use or misuse of any product or item found in our catalogs or on our online store.
At Litehouse we respect your privacy and you can rest assured that we do not sell, rent, exchange, or distribute your address, phone number, or email address to other companies. We use this information provided by you to process your order, and provide order status updates and other direct communications.